16:45 – 17:00 | Keynote Speaker | Fener Auditorium
Fintech and E-Commerce: Customer-Focused Transformation in E-commerce Operations
In the rapidly evolving landscape of e-commerce, effective operations and exceptional customer experience are the cornerstones of success. This presentation, led by Erinç Ergüplü, will delve into the essential strategies and best practices for optimizing e-commerce operations while enhancing the customer journey. Attendees will gain insights into the latest trends, technologies, and methodologies that drive efficiency and satisfaction, from order processing to last-mile delivery. The session will also explore the critical role of data analytics, automation, and personalization in creating a seamless and engaging customer experience. Whether you’re looking to streamline your operations or elevate your customer engagement, this presentation will provide actionable takeaways to help you stay competitive in the digital marketplace.
Speaker:
Erinç Ürgüplü
COO
İyzico