11:00-11:20 | Keynote Speaker | Fener Auditorium
Optimizing Return Processes for E-Exports: Cost Efficiency and Customer Satisfaction
This panel will focus on strategies to improve productivity in return processes for e-exports, featuring experts in logistics and customer service. Topics will include methods to lower return process costs through efficient logistics, streamlined procedures, and innovative technology solutions. Panelists will also discuss ways to maintain and enhance customer satisfaction during the return process, ensuring a positive customer experience that fosters loyalty and repeat business. The session will cover best practices for handling international returns, reverse logistics, and the role of customer communication in managing expectations. Attendees will gain actionable insights to optimize their return operations, reduce expenses, and preserve customer trust in the competitive e-commerce landscape.
Speaker:
Onur Tekin
Board Member
Asset Grup